Invoice query handling


  • Less cash tied up in outstanding invoice queries
  • Reduced debtor days
  • Reduced need for finance
  • Root cause query analysis to fix problems
  • Enhanced customer experience and retention

Invoice queries are the largest single cause of delayed invoice payment. Fix the process causing the query and you will see significant improvement in debtor days and cash flow

Our team work with nominated contacts within your business to resolve the cause of invoice query, such as pricing, PO number, short delivery, accuracy, faulty goods – quickly and professionally and work with you to fix the causes of query, rather than just dealing with the effects 

If you trade overseas, our multi-lingual and internationally experienced team cover every part of the globe, and can significantly improve the experience your overseas customers receive from your business


Email us at or request a call back to find out more

Web portal demo    Go

Web Portal demo

Client testimonial

"In the space of 8 weeks we have seen a real improvement in the speed with which queries are resolved. The analysis Octempo:RM provide has also helped us fix some basic problems."