Case Studies

 

Water purification - Oxfordshire - £9m turnover division of £50m group

Service Provided Outsourced credit control

Challenge With an average order/invoice value of £200, spread over a customer base of some 1,400 businesses, the client was not covering the ledger in full and the debt profile was getting older. There was also pressure to reduce headcount to meet budgeting cost challenges

Solution Outsourced credit control with heavy automation of contact for accounts below £150 balance.

Impact Delivered a cost effective solution for the client in an area that had previously been neglected. Improved cash flow and reduced bad debt by getting prompt payment from customers and building a discipline where all customers knew they would be chased.


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