Case Studies

 

Design and Print - Manchester - £30m turnover

Service Provided Outsourced credit control /debt collection

Challenge Wide spread of customer base from nationwide retail shops, high volume of transactions and increasing levels of customer store debt required additional resources to address. Client wanted a third party to run it and bring more rigour and discipline to the process

Solution Outsourced credit control, delivered in the client’s name, with daily data file uploads from the client’s sales ledger. We also built an escalation point to a different team in Octempo to act as a debt collection agency in Octempo:RM’s name to ensure persistent late payers understood consequences of late payment

Impact Improved cash flow and reduced bad debt. Also improved relationships between head office and individual stores due to lower and better managed levels of customer debt


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