Case Studies

 

Haulage Company - Yorkshire - £18m turnover

Service Provided Outsourced credit control

Challenge Lengthy payment delays from European customers : Business had a high percentage of revenue generated from back loads brought back from continental Europe and was experiencing delayed payment. No European languages in the Finance team and so the Sales teams were dragged in to help chase invoices when they reached a critical point. Payment delays were hurting cash flow, increasing the period of credit risk exposure and giving rise to higher levels of default.

Solution Initially outsourced credit control for the European customers, but after a few months of successful partnership we were invited to take on the credit control for the whole sales ledger

Impact Enhanced relationships with European customers, reduced overdue debt and write- offs , and improved cash flow. Sales teams were released from any credit control responsibility allowing them to focus on the commercial relationship with their customers


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