Case Studies

 

Marketing - Staffordshire and Spain

Service Provided Outsourced sales ledger management and credit control

Challenge Company had two main operations – one in the UK and another in Spain. It was also expanding rapidly but the cash flow and sales ledger processes were not keeping pace with growth. The Company had struggled to find good quality credit controllers who could also provide valuable credit management and credit risk support. Invoices were also being issued late and often with errors. Customers were not being credit checked

Solution Octempo were able to tailor an outsourced service offering across the whole sales ledger cycle, including credit control and credit management, to also incorporate language support where needed. The client was delighted with the ease of use of the service along with the online real time reporting. This service is delivered in the name of the client at 50% of the cost of employing a credit control resource in house

Impact Overseas debtor days were driven down by 40% and invoice query issues were minimised. Sales teams were released from supporting debt chasing and the company quickly regained (and continues to enjoy) a healthy cash flow position. Their customers have also commented on the professional billing and follow up service they experience


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